The Portman Ritz-Carlton Shanghai
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Club Suite was excellent. we didnt realise that all the food and drinks in the Club lounge were Free of Charge throughout the stay. Staff were Super Courteous. Exceeded our hopes and we would definitely stay again.
David
december 2024
All good except the bathroom , it’s a bite old! If it could be redecorated, it will ve perfect! Plus the pillows, it’s really too flat/sofe … I must say it’s not very comforting while resting on! Besides these 2 matters, all the services are good! I’m sure I will come again next time when travelling to shanghai !
Po
december 2024
Great location great service. I fell ill and had to stay an extra two nights. The hotel was great and honoured a discount rate for me. They were extremely helpful and left me alone to ensure I was rested. Location was great and the service this year was ten fold from the year before. I really enjoyed staying there. Will stay again for sure.
Sophie
december 2024
The location is excellent on Nanjing road close to all the shopping. There are also loads of really nice restaurants with something for everyone right outside the door such as Eli Falafel, Pistoreros, Beef and Liberty and a lovely breakfast spot as well. The pool is lovely with sun from around 10.30am to 2pm ish but there is also a grass area that gets sun for longer if you are a sun worshiper. The beds were comfortable. The bathroom was lovely and the pressure of the shower amazing. The staff were very friendly and welcoming.
Maura
maj 2024
This hotel is a fantastic place to enjoy Shanghai! The facilities are all top quality, everything is super clean. But most of all, the Club Lounge (although not cheap) and its staff were absolutely epic!! From Aileen who took care of us by email ahead of the stay to Tina who was genuinely friendly and cared for us so well! They both were great at making us feel home, as well as the rest of the staff. Thank you for all the gifts and room decorations !!
James
maj 2024
Have been apprehensive of writing hospitality review, as it is very much down to personal perception and comparison of previous experiences. The staff here are young but very approachable, and make great effort to satisfy costumers' potential needs. Special thank you to the room service, the bar lounge staff, front desk staff, and David from the Concierge. The facility is clean, comfortable, and convenient at 5-star standard. The room I used has minor soundproofing issue, but it speaks more of some of the guests instead of the facility. Toiletry are well provided and delicate for use. Cotton wool or cotton pads are not provided, but I didn't make special requests. The ironing facility helped a great deal for me to be more presentable in the rush of travel. The bar lounge is a must-try for undisturbed wind-down in the evening. The hotel location is absolutely amazing. Its own history has witnessed the open economy of Shanghai in the recent decades as well as being surrounded by contemporary and historic landmarks. A great mix of local daily life and luxurious surrounding in comfortable walking distance. It has been a memorable stay, look forward to the opportunity coming back, and sincere wishes to the hotel and staff going from strength to strength.
Cheng-hao
augusti 2023
The location of this upscale hotel is excellent. Close to metro stations and a short taxi ride from Shanghai Railway Station and with good transport links to the airport - metro, Maglev and taxi are all viable and economic options. The reception and check-in process was smooth and professional and was followed by courteous guidance to the room. The room itself was scrupulously clean and welcoming. I was pleased to see that shampoo, conditioner and shower gel was offered in dispensers, not those silly and wasteful tiny bottles. After a restful night's sleep breakfast awaited. The ground/first floor offered a dazzling array of dishes to suit the everyone from the health concious to those who enjoy a hearty egg and bacon feast. The food was fresh and and regularly refreshed. You eat as much as you like and, the service was attentive and courteous. The breakfast is at a reasonable price, especially when included in the room price for two people - worth having!
Russell
augusti 2023
Location for business. the team were kind to extend my check out time beyond regular times.
Majid
mars 2023
Location was superb, the room with stunning views and very comfy. Staff was very friendly and personalized attention.
Javier
juli 2022
Great location for sightseeing around Shanghai. The staff at the Ritz went above and beyond to ensure that we had an amazing stay, with particular attention paid to our memo regarding my parents' wedding anniversary. They left ballons, cake and a note to wish them a Happy anniversary. Friendly and attentive staff who will do anything to help ensure your needs are met!
Wing
januari 2024
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